Store Policies
Welcome
We want you to feel safe, supported, and confident when shopping with us. Please read the following policies carefully before making a purchase. They cover how we handle refunds, shipping, payments (including Afterpay), privacy, cookies, disputes, and more.
Payment Options
We accept the following payment methods:
- Visa / Mastercard
- PayPal
- Klarna
- Apple Pay / Google Pay
- Afterpay
Buy Now, Pay Later with Afterpay
Split your purchase into 4 equal, interest-free payments. Available for eligible orders over $35 AUD.
- Must be 18+ and an Australian resident
- Late fees apply for missed payments
- See full terms at afterpay.com/terms
By selecting Afterpay at checkout, you agree to Afterpay’s Terms of Service and Privacy Policy. We are not liable for any issues or disputes between you and Afterpay regarding payment schedules or approvals.
Shipping Policy
Order Processing
- All items are made-to-order via our print-on-demand partners
- Allow 2–6 business days for production prior to shipping
Shipping Timeframes
Australia (AU Fulfillment)
- Standard: 3–9 business days
- Express: 1–5 business days
USA to Australia (US Fulfillment)
- Standard: Up to 20 business days
Shipping Costs
- Standard AU: $10.30
- Express AU: $12.00–$14.40
- NZ: $15 (AusPost), $25 (DHL Express)
- International: From $20 AUD (rates vary by country)
- Lanyards, wristbands & cards may have separate shipping costs
Order Tracking
- You’ll receive a tracking number via email
- Please check your spam folder if it doesn’t arrive
Important Notes
- We are not responsible for delays caused by Australia Post, customs, or global logistics
- Shipping costs are non-refundable
- Once items are dispatched, we cannot alter or cancel the order
Refund & Return Policy
We offer a 14-day return policy for store credit or replacement only.
To be eligible:
- Item must be unworn, unwashed, and in original condition with tags
- Proof of purchase is required
- Returns must be initiated within 14 days of receiving your order
We do not offer refunds for:
- Change of mind
- Incorrect sizing
- Slight colour variation due to screen differences or lighting
Process:
- Email us at ihaveahiddendisability@gmail.com with your order number and photos
- If accepted, we’ll send return instructions and a prepaid label
- Send the item to: 139 Gould Hill Road, Veresdale QLD 4285
Returns sent without approval will not be accepted. If your return doesn’t meet our requirements, it may be returned at your cost.
Damaged or Incorrect Items
Inspect your items on arrival. If damaged or incorrect, contact us immediately at ihaveahiddendisability@gmail.com with photos and order details.
Sale items and gift cards are final sale and not returnable.
Privacy Policy
We are committed to protecting your privacy in line with the Privacy Act 1988 (Cth).
What We Collect:
- Name, email, address, phone number
- Order/payment info (not stored by us – processed via secure gateways)
- Site usage data (IP, browser, pages visited)
How We Use It:
- Fulfil orders and deliver items
- Provide customer support
- Send marketing updates (opt-in only)
- Improve our website and services
Disclosures:
- We may share your info with service providers who help run our store (e.g. couriers, print partners, payment gateways, analytics platforms)
- We will never sell or rent your data
- We comply with all legal obligations around privacy and data security
Your Rights:
You can request access to or correction of your personal information at any time by emailing us.
Cookie & Tracking Policy
We use cookies and similar technologies to improve your browsing experience and better understand how you use our site.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and analyse traffic.
Types of Cookies We Use:
- Essential Cookies: Enable core functions like cart and secure checkout
- Analytics Cookies: Help us understand how you use our site (e.g. via Google Analytics)
- Marketing Cookies: Used for advertising and remarketing (e.g. Meta Pixel, Google Ads)
Your Choices:
You can control or disable cookies in your browser settings. Disabling some cookies may affect your shopping experience.
Dispute Resolution Policy
We are committed to resolving any concerns in a fair and timely manner.
How to Raise a Dispute:
If you are unhappy with your order or experience, please contact us at: ihaveahiddendisability@gmail.com
Include your order number, a brief description of the issue, and any relevant images. We will acknowledge receipt of your concern within 2 business days.
Resolution Timeline:
We aim to resolve all disputes within 7 business days. Where needed, we may offer:
- A replacement
- A store credit
- Clarification of our policy terms
If the dispute involves Afterpay, you will also need to contact Afterpay directly through your account dashboard or at afterpay.com/contact. We are not responsible for payment arrangements, approvals, or schedules managed by Afterpay.
Terms & Conditions
1. Agreement
By using our site and purchasing from us, you agree to these terms and our policies.
2. Products
- We strive for accurate descriptions and imagery
- Slight colour variations may occur
- Products are subject to availability
3. Pricing
- All prices are in AUD and include GST unless stated otherwise
- Prices may change without notice
4. Orders
- Orders are confirmed via email
- Changes must be requested within 1 hour
- Once orders are in production, changes may not be possible
5. Liability
We are not liable for:
- Delays caused by shipping providers
- Missed deadlines due to incorrect information
- Afterpay decisions or issues
Our maximum liability is limited to the price paid for the item in question.
6. Governing Law
These terms are governed by the laws of Queensland, Australia.
Contact Us
Email: ihaveahiddendisability@gmail.com
We’re here to help – please reach out if you have any concerns about your order or these policies.